Terms of service
Who We Are
Simons Express ("we," "us," or "our") operates the website www.lanvulondon.co.uk (the “Site”). We are dedicated to providing high-quality fashion and lifestyle products to our customers. This document outlines the terms and conditions governing your use of our Site.
Acceptance of Terms
By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute your acceptance of the new terms.
License to Use Our Site
Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.
Definitions
To help explain things as clearly as possible in these Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:
- Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
- Company: When this policy mentions "Company," "we," "us," or "our," it refers to Simons Express, the company responsible for your information under these Terms and Conditions.
- Country: The location where Lanvu London or the owners/founders of Lanvu London are based, which is The Netherlands.
- Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Lanvu London and use the services.
- Service: Refers to the services provided by Lanvu London as described in the relevant terms (if available) and on this platform.
- Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: Lanvu London’s site, which can be accessed via this URL: www.lanvulondon.co.uk.
- You: A person or entity that is registered with Lanvu London to use the Services.
User Responsibilities
You agree to:
- Provide accurate, current, and complete information when creating an account or placing an order.
- Maintain the security of your account by protecting your password and restricting access to your account.
- Notify us immediately of any unauthorised use of your account or any other breach of security.
- Accept responsibility for all activities that occur under your account.
Restrictions
You agree not to, and you will not permit others to:
- License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
- Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
- Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Lanvu London or its affiliates, partners, suppliers, or the licensors of the website.
Information We Collect
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
Types of Information Collected:
- Personal Identification Information: Name, email address, mailing address, and phone number.
- Payment Information: Credit card details are processed securely through third-party payment processors.
- Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the site.
Return and Refund Policy
If you are not satisfied with your purchase, please contact us via contact@lanvulondon.co.uk within 30 days for returns and 48 hours for exchanges of defective goods. Products must be returned in original condition and packaging.
Limitation of Liability
Under no circumstances shall Lanvu London be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or any products purchased through it.
Indemnification
You agree to indemnify, defend, and hold harmless Lanvu London, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising out of your use of the Site or violation of these Terms.
Your Suggestions
Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Lanvu London regarding the website shall remain the sole and exclusive property of Lanvu London. Lanvu London shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or compensation to you.
Your Consent
We’ve updated our General Terms and Conditions to provide you with complete transparency regarding what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.
Links to Other Websites
These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by Lanvu London. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
Lanvu London uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about your rights and obligations.
Contact Information
Store Name: Lanvu London
Company Name: Simons Express
Company Number: 78006503
Address: Velperweg 47 901, Arnhem, Gelderland, 6824 BG, The Netherlands
Phone: +447488845120
Email: contact@lanvulondon.co.uk
Contact Form: Click Here
Client Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT). We strive to respond to most queries within 24–48 hours on business days.
For further details about how we manage your personal information, please refer to our Privacy Policy.
Social Media:
