You have 30 days from the date of receipt to return your product, provided it is unused, undamaged and in its original packaging with all tags attached

Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging including tags. Shipping costs for returns due to a change of mind are the customer’s responsibility. These range from £15-£25.

Defective or Incorrect Items Received: If you receive a defective or incorrect product, contact our customer service within 48 hours for instructions. Lanvu London will cover the return shipping costs and provide a replacement product or a refund.

Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

Cancellation After Order: Orders can only be canceled within 1 hour of being placed. After this period, the processing of your order begins, and cancellations will no longer be possible.

To start a return:

1. Contact us: Email contact@lanvulondon.co.uk with your order number and the reason for return.
2. Receive instructions: After reviewing your request, we’ll send you detailed return instructions and, if applicable, a prepaid return label.

• Incorrect or damaged products: Lanvu London covers the return shipping costs.
• Change of mind: You will be charged the actual return delivery costs, which typically range from £15–£25.
• Restocking Fee: No cost

Return Window: 30 days from the delivery date.

Refund Approval: 7 days for inspection.

Refund Processing: 10 days after approval.

Return Shipping Costs: Covered by the customer unless the item is defective or incorrect.

Upon receiving incorrect or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.