Return & Refund Policy

Last updated: 01-02-2025

Thank you for shopping with Lanvu London. Our Refund & Return Policy ensures a smooth experience for all customers. Please review the guidelines below.

Returns & Refunds Overview

  • Return Window: 30 days from the delivery date.
  • Refund Approval: 7 days for inspection.
  • Refund Processing: 10 days after approval.
  • Return Shipping Costs: Covered by the customer unless the item is defective or incorrect.

Return Conditions

To qualify for a return:

  • Items must be unused, with original tags and packaging.
  • A receipt or proof of purchase is required.

Exceptions & Special Cases

  • Defective or incorrect Items: Report within 48 hours of delivery, and we will arrange a replacement or full refund at no cost.
  • Lost Packages: If your package has not arrived within the estimated timeframe, contact us for assistance.
  • For size exchanges: Return the item following the return process and place a new order for the correct size.

How to Return an Item

  1. Contact Us: Email contact@lanvulondon.co.uk with your order number, reason for return, and supporting photos if applicable.
  2. Receive Authorization: Our team will review your request and provide return instructions.
  3. Pack & Ship: Securely package the item with all tags and original packaging. Use a reliable tracked shipping service.
  4. Refund Processing: Once inspected, refunds are processed within 10 days.

If your refund is delayed, check with your bank or contact us for assistance.

Return Address

All returns should be sent to:
Velperweg 47 901, Arnhem, Gelderland, 6824 BG, The Netherlands

  • Shipping Method: Royal Mail (Tracking included)
  • Estimated Return Costs: £15 - £25 (Except in case of Damaged or Incorrect Product)
  • Restocking Fee: No cost

Order Cancellations

Orders can be canceled within 1 hour of purchase by contacting customer service. If already shipped, please follow the return process below.

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Company Information

Opening Hours

  • From Monday to Friday: 9:00 AM – 5:00 PM (GMT)
  • We aim to respond within 24-48 hours on business days.

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